SERVICES - SERVICE REDESIGN

A core function of the work at Byrnes Freeman is supporting and empowering clinicians and managers to redesign and develop services for patients and carers. Service Redesign has become embedded in the day-to-day language of the NHS.

We believe there are three key components to service redesign:

Values
Approach
Outcomes

A key feature of all our work is the value base we work within, acknowledged when we work with managers and clinicians to develop and enhance services.

Our values – when we work with you we strive to...

Make a difference and be rigorous in our focus on improving outcomes.
Add value by enhancing your capacity.
Link learning with the effective delivery of results.
Demonstrate good value and an excellent return on your investment.
Be respectful of difference, helping you harness and develop staff skills.

When we work with you to develop services you can expect an approach where:

The client journey is central to our work and any recommendations or development are grounded in the local context and have emerged through dialogue with stakeholders – in other words, there is local recognition and ownership of the “best” approach.
Transparency that engages all stakeholders – throughout any process our approach with stakeholders will be that this is their opportunity to shape future services.
There is clarity about why we are doing this and with what end in mind – we will want to be clear about how this work links within the wider local and national context to ensure stakeholders can see this as one aspect of an integrated approach to service development.
Skilled facilitation and analysis is provided.

We work with clients within an integrated framework striving for outcomes that will:

Improve access
Improve client and carer experiences
Improve safety
Improve clinical outcomes
Improve overall quality

WHAT IS NEW

In November 2009, Byrnes Freeman was selected as an outstanding example of a Public Sector Consultancy organisation and recognised the difference we can make within a short period of time. As a result we were featured as a case study in the Guardian.

Our customers constantly feedback their surprise at our results driven philosophy, where we are able to deliver real benefits in real time in an incredibly cost-effective way.

2010 is gearing up to be a very busy and challenging year. We have a waiting list of clients and most notably the demand for our workshops and knowledge transfer events is high.

Please contact us today for further details.